1. Ecohato Sales Policy

    Effective Date: January 4, 2025

    Welcome to Ecohato, your trusted destination for eco-friendly auto accessories designed to enhance your driving experience while contributing to a greener planet. This Sales Policy outlines the terms and conditions governing the purchase of products from Ecohato. By purchasing our products, you agree to adhere to this policy.

    For inquiries, feel free to contact us:

    1. Order Placement

    1.1 How to Place an Order

    Orders can be placed directly on our website at powerhato.com. Simply browse our catalog, select the items you wish to purchase, and proceed to checkout. For assistance, our customer support team is available via email or hotline during business hours.

    1.2 Order Confirmation

    Upon successful order placement, you will receive a confirmation email containing your order details, invoice, and estimated delivery time. Please review this information carefully. If you notice any discrepancies, contact us immediately at info@powerhato.com or call (334) 521-7369.

    2. Payment Policy

    2.1 Accepted Payment Methods

    Ecohato accepts the following payment methods:

    • Credit and debit cards (Visa, Mastercard, American Express)
    • Online payment platforms (PayPal, Stripe)
    • Bank transfers

    2.2 Secure Payment Gateway

    All transactions on powerhato.com are processed through a secure payment gateway, ensuring your personal and financial information is protected.

    2.3 Payment Confirmation

    Once your payment is processed, you will receive a confirmation email. Payments must be completed before the order is dispatched.

    3. Shipping Policy

    3.1 Delivery Locations

    Ecohato ships to all 50 U.S. states, as well as select international destinations. For more details, visit our Shipping Policy.

    3.2 Delivery Timeframe

    Standard shipping takes 5-7 business days, while expedited options are available for an additional fee. Delivery times may vary based on location and product availability.

    3.3 Shipping Charges

    Shipping charges are calculated based on the weight of the products and the delivery location. The exact amount will be displayed at checkout.

    4. Return and Refund Policy

    4.1 Eligibility for Returns

    Products may be returned within 30 days of delivery, provided they are unused and in their original packaging. Customized items are not eligible for returns.

    4.2 Refund Process

    Once your return is approved, a refund will be issued within 7-10 business days to your original payment method. Visit our Returns and Refunds Policy for detailed instructions.

    5. Customer Support

    Ecohato is committed to ensuring your satisfaction. If you have any questions or issues regarding your order, please reach out to us:

    For additional information, explore our website at powerhato.com.

    Thank you for choosing Ecohato. We are dedicated to providing eco-friendly, high-quality auto accessories and exceptional customer service.

     
     
     
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    Ecohato Refund and Returns Policy

    Effective Date: November 30, 2024

    At Ecohato, we prioritize your satisfaction and are committed to providing high-quality, eco-friendly auto accessories. This Refund and Returns Policy outlines the terms for returning products and obtaining refunds. By purchasing from Ecohato, you agree to the following terms and conditions.

    For assistance, feel free to contact us:

    1. Eligibility for Returns

    1.1 Conditions for Return

    To qualify for a return, the product must meet the following conditions:

    • Must be returned within 30 days of the delivery date.
    • Must be in its original packaging with all tags and labels intact.
    • Must be unused, undamaged, and in resellable condition.
    • Customized or personalized items are not eligible for returns unless they arrive damaged or defective.

    1.2 Non-Returnable Items

    The following items are not eligible for return:

    • Gift cards
    • Final sale or clearance items
    • Used or damaged products due to customer misuse

    2. Return Process

    2.1 How to Initiate a Return

    To start a return, please follow these steps:

    1. Email us at info@powerhato.com with your order number and reason for the return.
    2. Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
    3. Pack the product securely and include the original receipt or invoice in the package.

    2.2 Shipping Costs for Returns

    • If the return is due to a defective or incorrect product, Ecohato will cover the return shipping costs.
    • For other reasons, the customer is responsible for the return shipping fees.

    3. Refund Process

    3.1 Refund Eligibility

    Refunds will be issued once the returned product is received and inspected by our team. If approved, the refund will be processed to the original payment method within 7-10 business days.

    3.2 Partial Refunds

    Partial refunds may be granted in cases where:

    • The product shows signs of use.
    • The product is missing parts not due to our error.

    4. Exchanges

    If you wish to exchange an item, the process follows the same steps as a return. After the returned item is received, a replacement will be shipped. For faster service, you may place a new order and request a refund for the original item.

    5. Damaged or Defective Items

    5.1 Reporting a Problem

    If your order arrives damaged or defective, please contact us immediately at info@powerhato.com with your order number and photos of the damage. We will prioritize resolving the issue by offering a replacement or full refund.

    6. Contact Us

    If you have any questions or concerns about our Refund and Returns Policy, please reach out to us: