Ecohato Sales Policy
Effective Date: January 4, 2025
Welcome to Ecohato, your trusted destination for eco-friendly auto accessories designed to enhance your driving experience while contributing to a greener planet. This Sales Policy outlines the terms and conditions governing the purchase of products from Ecohato. By purchasing our products, you agree to adhere to this policy.
For inquiries, feel free to contact us:
- Hotline: (334) 521-7369
- Address: 1350 Commerce Dr, Auburn, Alabama
- Email: info@powerhato.com
- Website: powerhato.com
1. Order Placement
1.1 How to Place an Order
Orders can be placed directly on our website at powerhato.com. Simply browse our catalog, select the items you wish to purchase, and proceed to checkout. For assistance, our customer support team is available via email or hotline during business hours.
1.2 Order Confirmation
Upon successful order placement, you will receive a confirmation email containing your order details, invoice, and estimated delivery time. Please review this information carefully. If you notice any discrepancies, contact us immediately at info@powerhato.com or call (334) 521-7369.
2. Payment Policy
2.1 Accepted Payment Methods
Ecohato accepts the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Online payment platforms (PayPal, Stripe)
- Bank transfers
2.2 Secure Payment Gateway
All transactions on powerhato.com are processed through a secure payment gateway, ensuring your personal and financial information is protected.
2.3 Payment Confirmation
Once your payment is processed, you will receive a confirmation email. Payments must be completed before the order is dispatched.
3. Shipping Policy
3.1 Delivery Locations
Ecohato ships to all 50 U.S. states, as well as select international destinations. For more details, visit our Shipping Policy.
3.2 Delivery Timeframe
Standard shipping takes 5-7 business days, while expedited options are available for an additional fee. Delivery times may vary based on location and product availability.
3.3 Shipping Charges
Shipping charges are calculated based on the weight of the products and the delivery location. The exact amount will be displayed at checkout.
4. Return and Refund Policy
4.1 Eligibility for Returns
Products may be returned within 30 days of delivery, provided they are unused and in their original packaging. Customized items are not eligible for returns.
4.2 Refund Process
Once your return is approved, a refund will be issued within 7-10 business days to your original payment method. Visit our Returns and Refunds Policy for detailed instructions.
5. Customer Support
Ecohato is committed to ensuring your satisfaction. If you have any questions or issues regarding your order, please reach out to us:
- Hotline: (334) 521-7369
- Email: info@powerhato.com